Return Policy

We want you to feel confident and satisfied with every purchase. If you’re not fully happy with the item you received, you can return it under the conditions below.

Eligibility for Return:

Return requests must be made within 7 days of delivery.

Items must be unused, unworn, unwashed, and returned in original condition with all tags and packaging intact.

Items that are damaged due to customer misuse or are returned without proper packaging will not be accepted.

Non-Returnable Items:

• Customized or stitched products

• Sale/discounted items

• Innerwear or hygiene-related apparel

How to Return:

Email us at info@kivo.pk or contact our support with your order number and reason for return.

Our team will verify and guide you through the return process.

Customers are responsible for return shipping costs unless the item is incorrect or damaged.

Exchanges:

We do offer size or product exchanges depending on stock availability.

If the requested item is out of stock, we will offer a refund or store credit.